Update: I fixed the issue. For anyone else experiencing this problem, make sure your midi device is sending on the right channel. I was able to reset the device and now HEX is able to save again.

Thanks, and sorry for the fire alarm!


Hello,

Wondering if there's a solution or if my relatively new Hex is shot (<6 months). It did this once before a few weeks ago and then started working, only to fail again. I cannot save presets, which makes Hex useless for me. I have another one coming with the intention of inserting into a rack. I'm regretting my decision now.

Is there a fix? Is this a known issue?

Thanks!

Aaron

Glad you found the real problem!