Output jack broke off on my GCX..

Q & A for building and interfacing your rack gear with Ground Control Pro and GCX-based systems.
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lodybo
Posts: 4
Joined: Tue Nov 21, 2017 5:33 am

Output jack broke off on my GCX..

Post by lodybo » Tue Nov 21, 2017 5:49 am

Hi!

The output jack of my Voodoolab GCX broke off recently after gigging.
I wanted to try and repair it, but noticed that the connector chassis of the jack plug has 3 prongs on the bottom.
I've searched for it but haven't come across a similar plug that I can purchase, only the (more standard) kind which has one prong on the bottom and 2 at the back.

Is this chassis Voodoolab-specific, or am I just looking in the wrong place?

Thanks in advance!

JohnClark
Posts: 7088
Joined: Tue May 05, 2009 2:33 pm
Location: The Lab

Re: Output jack broke off on my GCX..

Post by JohnClark » Tue Nov 21, 2017 12:00 pm

Feel free to give us a call or write an email to info@voodoolab.com and we'll get you the correct jack if you would like. Otherwise you can set up a return and we can fix it for you as well as check out the whole GCX.

I hope that helps!

lodybo
Posts: 4
Joined: Tue Nov 21, 2017 5:33 am

Re: Output jack broke off on my GCX..

Post by lodybo » Wed Nov 22, 2017 1:05 am

Awesome! Sending you an email now :)

Thanks!

lodybo
Posts: 4
Joined: Tue Nov 21, 2017 5:33 am

Re: Output jack broke off on my GCX..

Post by lodybo » Mon Nov 27, 2017 1:31 am

JohnClark, I sent you guys an email last week but haven't heard back sadly..
I sent you another one this morning. If necessary, I can provide you with pictures from the board when I opened it up.

JohnClark
Posts: 7088
Joined: Tue May 05, 2009 2:33 pm
Location: The Lab

Re: Output jack broke off on my GCX..

Post by JohnClark » Mon Nov 27, 2017 1:03 pm

lodybo wrote:JohnClark, I sent you guys an email last week but haven't heard back sadly..
I sent you another one this morning. If necessary, I can provide you with pictures from the board when I opened it up.
Sorry, you were likely a victim of unfortunate timing... we have been closed for the Thanksgiving Holiday here.

lodybo
Posts: 4
Joined: Tue Nov 21, 2017 5:33 am

Re: Output jack broke off on my GCX..

Post by lodybo » Tue Nov 28, 2017 6:38 am

Understandable, no problem :)

I just replied to your email, so if all goes well the jack should be on its way in no time!

Thanks!

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