Satisfaction Guaranteed
If you’re not satisfied with your purchase for any reason, you may return it for a refund of the purchase price to your credit card or exchange it with another product within 30 days of receipt. Depending on product availability, items may be exchanged for another item of equal value.
Returns & Exchanges
DAMAGED OR DEFECTIVE PRODUCT
A damaged or defective product may be returned or exchanged for the same or a like product. Voodoo Lab will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the reasonable discretion of Voodoo Lab and require a Return Authorization (RMA) number to receive a shipping label.
Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).
WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO RETURN IT?
If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same or a like product.
Voodoo Lab will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Voodoo Lab will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.
All returned items for change of mind must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.
RETURNS PROCEDURE
How do I make a return under Voodoo Lab’s policies?
All returns under our store policies require prior authorization from Voodoo Lab and a valid Return Authorization (RMA) number. Items returned without a valid RMA number will be returned to you. To make a return under our policy:
- Contact Voodoo Lab Support at (707) 545-0600 x. 110 or email us at info@voodoolab.com to obtain an RMA number and a prepaid return shipping label.
- If calling, please have your order number ready, as well as the name on the credit card used in the transaction.
- If emailing, please include your order number as well as the name on the credit card used in the transaction in your email.
- After receiving your RMA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RMA number is on the label.
- Drop off the package at any FedEx shipping location or schedule FedEx to pick up directly.
Send returns with RMA marked to:
Voodoo Lab
3165 Coffey Ln
Santa Rosa, CA 95403
Attn: Webstore Returns
Voodoo Lab will endeavor to process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.
Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.
CHANGE OR CANCEL ORDER
We strive to ship your order as soon as possible after it has been placed. Provided that your order has not been processed, we will be happy to attempt to change or cancel your order for you.
Unfortunately, if your order has processed, we will not be able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms).
To request a cancellation or change to your order, please call Voodoo Lab sales at 707-545-0600 x. 115 or email sales@voodoolab.com.
Shipping
All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Voodoo Lab is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.
NOTE: Fedex 2-Day and Next Day orders must be received by 10:00AM Pacific Standard Time, Monday-Friday to accommodate expedited shipping.
Shipments to PO boxes require 7 to 14 business days and are serviced via USPS. Please anticipate 40 to 60 days for deliveries to all Armed Forces shipping addresses.
How to Order
Ordering online from Voodoolab.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When ordering online, your credit card will not be charged until your order has shipped.
International Orders
While we truly appreciate your interest, we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on voodoolab.com may also be purchased from local Voodoo Lab dealers in your country or region. Please contact the Voodoo Lab Distributor in your area for help finding a store or dealer near you.
Pricing, Payments & Taxes
All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. When you order through our secure online shopping cart, we do not charge your credit card until the date we ship your merchandise to you.
All orders are subject to verification and acceptance before shipping. Local sales tax is applicable in most U.S. states. Sales tax is calculated at the local tax rate of the shipping address.
If you have any questions about this policy or need help placing an order, please email us at webstore@voodoolab.com.
